FAQs

Answers to common questions about packaging machinery quotes, spare parts, service support, manuals and aftercare from Lancing UK.

Frequently Asked Questions

Practical answers for packaging machinery buyers, production teams, engineers and service managers. These questions cover quotation information, machine specification, installation, commissioning, spare parts, service support, manuals and aftercare.

For the fastest response, send your product type, container details, required output, site restrictions and any photos or videos of your current process.

Machine enquiriesTell us product, fill volume, cap/label format and required output.

Service supportSend the machine serial number, fault symptoms and photos where possible.

Spare partsInclude part photos, dimensions, machine model and urgency.

How do I request a quote?

Use the contact page and include product type, container size, fill volume, cap or label format, required output and whether you need a standalone machine or a complete line.

What information helps Lancing specify the right machine?

Product behaviour, viscosity, particulates, foaming, temperature, container dimensions, cap type, label type, target output, available space and power/air services are the most useful details.

Can Lancing supply complete production lines?

Yes. Lancing can support filling, capping, labelling, coding, conveyors, rinsing, infeed/outfeed handling and end-of-line packaging as a joined-up line.

Do you support semi-automatic and fully automatic machinery?

Yes. The correct level of automation depends on output, operator availability, changeover requirements, budget and the production environment.

Can you help with filling liquids, pastes, powders and granules?

Yes. Different products need different filling technologies, including volumetric, piston, pump, auger, weigh filling or specialist systems for foamy, hot-fill, aggressive or particulate products.

What happens after I send an enquiry?

The team reviews the application, identifies the likely machine type, checks any technical issues and comes back with questions, recommendations or a quotation path.

Do you provide installation and commissioning?

Yes. Installation and commissioning support can include positioning, line setup, basic operator training, settings checks and handover guidance.

Can you supply spare parts?

Yes. Provide machine details, serial number if available, part photos and dimensions. Lancing can help identify wear parts, change parts and replacement components.

Do you offer service contracts?

Yes. Service contract options can support planned maintenance, inspections, response planning, spares review and reliability improvements.

Can you help if a machine is not running correctly?

Yes. Contact the service team with the symptoms, recent changes, error messages, photos or video. The first step is usually triage before parts or engineer attendance are arranged.

Do you provide manuals, setup guidance and documentation?

Yes. Guides, setup notes, manuals and aftercare information can be provided where available. For best results include the machine model and serial number.

Can Lancing upgrade or improve existing equipment?

Yes. Upgrades may include guarding, sensors, controls, conveyors, change parts, labelling heads, coding, line integration or reliability improvements.

Can machinery be built around our site layout?

Yes. Line layout is normally considered around access, operator positions, cleaning, utilities, product flow, maintenance access and future expansion.

What industries do you support?

Lancing supports a wide range of applications including food, drink, cosmetics, household products, chemicals, engineering products and general packaged goods.

What should I send for urgent support?

Send the machine number, fault description, photos of the fault area, any HMI alarm text, recent changes, and whether production is stopped or running at reduced output.

Talk to Lancing UK

Discuss products, machine specification, spares, service support or installation requirements.