Service Contract Tiers
Fixed prices shown as guidance. Final pricing and coverage will be confirmed subject to machinery purchase, site conditions and installed options.
£750 / year (indicative)
Email support & triage
Documentation access
Service Contract Tiers
Compare Lancing UK service contract tiers for packaging machinery, including Essential, Standard and Premium coverage.
Essential
£750 / year (indicative) Email support & triage Documentation access Discounted spare parts Annual health check (remote)
Standard
£1,500 / year (indicative) Everything in Essential Priority response window 1 planned maintenance visit Reduced call-out rate
Premium
£2,500 / year (indicative) Everything in Standard Fast-track engineer scheduling 2 planned maintenance visits Consumables pack (selected items)
What is included in a service contract?
Service contract tiers are designed to cover planned support, response arrangements and maintenance guidance for packaging machinery.
How do I choose the right contract tier?
Choose the tier that matches your line criticality, production schedule, response expectations and maintenance priorities.
Can service contracts be discussed before purchase?
Yes. Lancing UK can review your machinery, production needs and support expectations to recommend the right cover level.
Next step
Contact our team to review contract options alongside your machinery and support requirements.
Talk to Lancing UK
Discuss products, machine specification, spares, service support or installation requirements.
Contact usDefine what the service response commitment covers
Compare packaging machinery service contracts against a named equipment list and an agreed response process. A reply to a breakdown report, a remote diagnostic session, an engineer arriving on site and a machine returning to production are different milestones. Ask which milestone each response commitment measures, when the clock starts and which support hours apply.
List the model, serial number, location, operating pattern and known condition of each covered machine. Identify the person authorised to request support and explain what fault information can be collected safely. Agree how an urgent issue is escalated when remote diagnosis cannot resolve it. Record whether travel, replacement parts, consumables, software support and third-party equipment are included, excluded or quoted separately; a tier name alone does not settle these points.
For planned visits, request the proposed tasks and the report you will receive, including defects found, actions outstanding and responsibility for follow-up. Coordinate access, isolation and production downtime with the site team and competent maintenance personnel. A useful review compares repeat faults, time awaiting parts and completed corrective actions. It should help you decide whether the support arrangement fits the actual failure pattern, without treating a response promise as a guaranteed repair time.
Does a fast response time mean the machine will be repaired in that time?
Only if the written agreement explicitly promises that outcome. Confirm whether the commitment covers acknowledgement, diagnosis, attendance or restoration, and what exclusions apply.
What should I provide before requesting a service contract?
Provide the equipment models and serial numbers, operating hours, locations, current condition, fault history and the production impact of a stoppage. This allows the proposed coverage to be defined.
Packaging machinery commissioning and aftercare Discuss equipment and support coverage
Build a coverage schedule before choosing a service tier
Use one row for each production asset
Create an equipment schedule containing the model, serial number, location and the task it performs. Add its normal operating pattern, available manuals, existing warranty and known faults. Mark the machines whose loss stops the complete line and those with a usable manual or spare-machine fallback. This lets the service provider assess the actual duty and avoids treating all installed equipment as automatically included. Where a line contains third-party machines, confirm separately whether support means diagnosis, coordination with the original supplier or direct repair of that equipment.
Test the proposal against three service scenarios
First, consider a planned visit: which tasks will be completed, how much production access is needed and who supplies routine parts? Second, consider an intermittent fault: who gathers the evidence, what remote access is permitted and when is on-site work proposed? Third, consider a failed component that is not held locally: how are identification, ordering and temporary production decisions handled? These are comparison scenarios, not promises of particular response or repair times. Ask each supplier to describe the service route and exclusions in writing so the tier names can be assessed against real production needs.
Record what remains outside cover
List replacement parts, consumables, travel, out-of-hours work, software changes and machine modifications as explicit included, excluded or separately agreed items. Identify approval limits before chargeable work begins. Record how a visit closes: report issued, defects identified, actions allocated and any follow-up date. At renewal, compare the covered asset list with the equipment actually in use and review changes in shifts or production criticality. This gives the next service period a defined scope without assuming that paying for support removes the need for the site’s own maintenance and operating responsibilities.